If you recently visited Tim Hortons and want to share your experience, the Tim Hortons Survey, also known as the Tell Tims Survey, gives you an easy way to provide feedback. You may be asked about your food, drinks, customer service, cleanliness, waiting time, and overall visit.
In this guide, I’ll walk you through the survey process, rewards, and the information you should know before getting started, including the commonly searched Tim Hortons Survey $100 offer.
Question: What is the Tim Hortons Survey?
The Tim Hortons Survey is a customer feedback survey that allows people to share their experience after visiting a Tim Hortons restaurant. Questions may cover food quality, drinks, customer service, cleanliness, waiting time, order accuracy, and overall satisfaction.
Question: What is the Tell Tims Survey?
Tell Tims is the name commonly associated with the Tim Hortons customer feedback survey. Customers may receive an invitation through a receipt or another eligible survey method and can use it to provide feedback about their recent visit.
Question: How do I access the Tim Hortons Survey?
If your receipt contains a survey invitation, follow the instructions printed on the receipt. You may also be provided with a QR code or other information that takes you to the appropriate survey page.
Question: Do I need my Tim Hortons receipt to take the survey?
For a receipt-based survey, you will generally need the information printed on your receipt. It is a good idea to keep your receipt until you have completed the survey and checked whether it contains an applicable offer.
Question: Do I need a username and password to complete the survey?
Not necessarily. A traditional account login is not always required for a receipt-based survey. The survey may instead ask for information associated with your recent transaction.
Question: What information do I need before starting the survey?
Keep your recent Tim Hortons receipt nearby. Depending on the survey, you may need information such as the restaurant details, visit information, or other details printed on the receipt.
Question: What questions are asked in the Tim Hortons Survey?
The questions can vary, but you may be asked about food and beverage quality, employee service, restaurant cleanliness, order accuracy, waiting time, drive-thru service, mobile ordering, and your overall experience.
Question: Can I give negative feedback in the survey?
Yes. The purpose of a customer survey is to collect honest feedback. If something went wrong during your visit, explain the problem clearly and accurately when the survey gives you an opportunity to leave comments.
Question: Is the Tim Hortons Survey free to complete?
A standard customer feedback survey should not require you to pay a fee simply to submit your feedback. Be cautious if a website asks for payment or unnecessary financial information to complete a survey.
Question: Does Tim Hortons give a $100 gift card for completing the survey?
A $100 gift card is Giving reward for completing the regular Tim Hortons customer survey. But you should verify the source and terms before assuming it is an official Tim Hortons survey reward.
Question: What reward can I receive after completing the survey?
The offer depends on the survey and promotion connected to your visit. An eligible physical receipt survey may provide an offer code, while an eligible digital survey may add a survey-related offer to your Tims app.
Question: Where can I find my digital survey offer?
If you completed an eligible digital survey, check your Tims app for an offer labeled “Offer for Guest Survey.” If the offer is not visible, make sure you are signed into the correct account and check your available offers.
Question: How do I redeem a physical Tim Hortons survey offer?
If your eligible survey provides an offer code, follow the instructions associated with the offer. The official Tim Hortons guidance says that a physical survey offer can be presented to a Team Member at the front counter when ordering an eligible menu item.
Question: Can I use my survey offer through the Tims app?
Eligible digital survey offers can be activated and used when placing a qualifying order through the Tims app. The exact redemption conditions depend on the offer, so check its details before placing your order.
Question: What should I do if my survey code does not work?
First, check that you entered the information exactly as it appears on your receipt. Also make sure the survey invitation or offer has not expired. If the problem continues, contact Tim Hortons through its official customer support resources.
Question: What is the difference between a survey reward and Tims Rewards?
They are two separate things. The Tell Tims Survey is designed to collect customer feedback, while Tims Rewards is Tim Hortons’ loyalty program. Tims Rewards allows eligible customers to earn points from qualifying purchases and redeem them for eligible menu items.
Question: How many Tims Rewards points can I earn?
In Canada, the current Tims Rewards program states that members earn 10 points for every dollar spent on eligible menu items. The program can also include promotional opportunities for bonus points, and the terms can change over time.
Question: What should I do if I lose my Tim Hortons receipt?
If the survey depends on information printed on your receipt, losing it may make it difficult to access that particular survey. If you have another survey invitation or digital option, follow those instructions instead.
Question: Can I complete the survey more than once?
Survey participation depends on the specific invitation and promotion. If you have multiple eligible receipts, follow the instructions associated with each one rather than assuming that the same survey can be completed repeatedly.
Question: How can I make my survey feedback more useful?
Be honest and specific. Instead of simply saying that your experience was good or bad, explain what happened. For example, you can mention fast service, a friendly employee, an incorrect order, a long wait, or an issue with food quality. Specific feedback gives the company more useful information.
Question: Is every website offering a Tim Hortons survey official?
No. You may find third-party websites discussing Tim Hortons surveys, rewards, and promotions. If a website asks for unusual personal information or promises a large reward such as $100, verify the promotion before continuing.
Question: What should I check before claiming a survey reward?
Before using an offer, check the reward amount or benefit, eligible products, expiration date, participating locations, purchase requirements, and any other restrictions. This helps avoid confusion when you try to redeem the offer.
Question: Why should I complete the Tim Hortons Survey?
The survey gives customers an opportunity to share their actual experience directly through the feedback process. Whether your visit was excellent or disappointing, honest feedback can help identify what customers appreciate and what areas may need improvement.
Conclusion
The Tim Hortons Survey is a simple way to share honest feedback about your recent visit and let the company know what you liked or where your experience could have been better. If your survey includes an offer, make sure you read the terms carefully before using it. For claims about the $100 Tim Hortons Survey reward, always verify the promotion through reliable and official information rather than assuming every online offer is genuine.