If you have recently visited Tim Hortons, you may have noticed an invitation to take part in the Tim Hortons Survey, commonly referred to as the Tell Tims Survey. I find these surveys useful because they give customers a chance to talk about their actual experience instead of simply leaving a star rating.
You can share your thoughts about the food, drinks, customer service, cleanliness, order accuracy, waiting time, and your overall visit. Depending on the survey invitation and current promotion, you may also receive a survey-related offer after submitting your feedback.
One thing I want to clear up before we get into the steps is the Tim Hortons Survey $100 offer that you may see mentioned online. I recommend checking the information on your receipt and the official promotion terms before providing any personal details. In this guide, I will explain how the Tell Tims Survey works, how to access it, what questions you can expect, how survey offers are redeemed, and what you should know about the rewards.
What Is the Tim Hortons Survey?
The Tim Hortons Survey is a customer feedback program created to collect opinions about customers’ recent experiences at Tim Hortons restaurants.
Customer feedback can help the company understand what customers enjoy and where improvements may be necessary.
For example, a customer might provide feedback about:
- The taste and quality of their food
- The temperature of their coffee
- The friendliness of restaurant employees
- The cleanliness of the dining area
- The speed of counter service
- Drive-thru waiting time
- Mobile ordering
- Order accuracy
- Product availability
- Overall satisfaction
The purpose is not simply to collect positive reviews. Honest negative feedback can be equally useful because it helps identify problems that may need attention.
What Is the Tell Tims Survey?
Tell Tims is the name commonly associated with the Tim Hortons customer feedback survey.
The process is generally simple. You make a purchase at Tim Hortons, keep your receipt, follow the survey instructions provided on the receipt, answer questions about your visit, and submit your feedback.
Depending on the applicable promotion, completing the survey may result in an offer or validation code.
The exact process can differ based on the country, restaurant, survey type, and promotion. Therefore, customers should always follow the instructions shown on their own survey invitation.
Why Does Tim Hortons Conduct Surveys?
Customer surveys give Tim Hortons an opportunity to hear directly from people who have recently visited its restaurants.
A customer may notice things that are difficult to identify through sales data alone.
For example, sales numbers might show that a restaurant is busy, but they do not necessarily explain why customers are unhappy with the experience.
A survey can reveal issues such as:
- Long waiting times
- Incorrect orders
- Cold food
- Poor beverage quality
- Cleanliness concerns
- Unfriendly service
- Problems with mobile ordering
- Missing items
- Positive employee interactions
- Efficient service during busy periods
When similar feedback is received repeatedly, it can help identify broader patterns.
What Does the Tim Hortons Survey Offer?
The reward or offer connected to a Tim Hortons survey depends on the particular promotion.
This is important because many websites claim that customers can automatically receive a $100 Tim Hortons gift card simply by completing the survey. That should not be presented as a guaranteed standard Tim Hortons survey reward unless the specific official promotion confirms it.
The official Tim Hortons Help Centre provides information about survey-related offers. According to its current guidance, customers who complete certain physical-receipt surveys can receive an offer code. Customers completing an eligible digital survey may have an “Offer for Guest Survey” added to their Tims app.
The offer can vary, so customers should always check the terms associated with their specific survey.
Before accepting a $100 reward claim, check:
- Whether the promotion appears on an official Tim Hortons source
- Whether the offer is mentioned on your receipt
- Whether there are eligibility requirements
- Whether the promotion has an expiration date
- Whether additional conditions apply
- Whether the reward is actually a gift card, coupon, discount, points, or sweepstakes entry
Do not enter sensitive personal or payment information on an unfamiliar website simply because it advertises a large gift card.
What You Need Before Starting the Survey
Before beginning the Tim Hortons Survey, keep the following information available:
- Your Tim Hortons receipt
- Survey invitation or code
- Restaurant information
- Date of your visit
- Time of your visit
- A smartphone, tablet, or computer
- Internet access
- A few minutes to complete the questionnaire
Your receipt is particularly important for receipt-based surveys because it may contain the information required to identify your transaction.
How to Access the Tim Hortons Survey
The exact survey address can vary depending on the promotion and region.
The safest option is to use the survey website, QR code, or instructions printed directly on your Tim Hortons receipt.
You can also use official Tim Hortons customer support resources if you are unsure whether a survey invitation is legitimate.
Avoid entering your receipt information into websites that merely copy the appearance of a survey page but are not associated with the promotion.
Tim Hortons Survey Login and Entry Process
A traditional username and password are not necessarily required for a receipt-based customer survey.
Instead, the survey may use information printed on your receipt to identify your visit.
Here is the general process.
Step 1: Keep Your Receipt
After purchasing your food or beverages, keep your receipt.
Look over the receipt carefully and check whether it contains survey instructions.
You may find:
- A survey website
- QR code
- Survey invitation
- Restaurant number
- Transaction information
- Survey code
- Promotional information
- Survey deadline
Keep the receipt until you have completed the survey and redeemed any eligible offer.
Step 2: Open the Survey
Use the survey website or QR code provided with your receipt.
If you scan a QR code, check that it takes you to a legitimate Tim Hortons survey page before entering any personal information.
Step 3: Select Your Language
If multiple languages are available, choose the language you understand best.
This is important because survey questions can sometimes contain specific wording that affects how you should answer.
Step 4: Enter the Required Information
If the survey asks for receipt information, enter the requested details carefully.
This may include:
- Survey code
- Restaurant number
- Visit date
- Visit time
- Transaction information
Double-check all numbers before continuing.
Step 5: Start the Survey
Once the required information has been accepted, begin the questionnaire.
The questions should relate to your recent Tim Hortons visit.
Try to answer based on what actually happened rather than what you expected to happen.
What Questions Are Asked in the Tim Hortons Survey?
The exact questions can change, but the questionnaire generally focuses on your customer experience.
Overall Satisfaction
You may be asked to rate your overall experience.
Typical rating options can include:
- Very satisfied
- Satisfied
- Neither satisfied nor dissatisfied
- Dissatisfied
- Very dissatisfied
Choose the option that accurately represents your experience.
Food Quality
The survey may ask about the food you purchased.
You might be asked about:
- Taste
- Freshness
- Temperature
- Presentation
- Portion size
- Overall quality
If your food was excellent, provide a positive rating. If something was wrong, report it honestly.
Beverage Quality
You may also be asked about your coffee, tea, cold beverage, or another drink.
Questions may involve:
- Taste
- Temperature
- Freshness
- Preparation
- Customization
- Order accuracy
Customer Service
Customer service is another important part of the survey.
You may be asked whether the employees were:
- Friendly
- Courteous
- Professional
- Helpful
- Efficient
- Attentive
If a particular employee made your visit especially good, use any available comment field to mention the experience.
Restaurant Cleanliness
You may be asked to rate the cleanliness of the restaurant.
This can include:
- Tables
- Floors
- Dining area
- Counter
- Restrooms
- Overall appearance
Waiting Time
The questionnaire may ask about how long you waited for your order.
You may need to evaluate:
- Counter service
- Drive-thru service
- Mobile pickup
- Food preparation
- Overall waiting time
Order Accuracy
Think about whether everything you ordered was included and prepared correctly.
Consider:
- Food items
- Beverages
- Customizations
- Condiments
- Quantity
- Special requests
If an item was missing, provide accurate details if the survey allows comments.
How to Give Useful Survey Feedback
The best survey response is honest and specific.
Instead of writing:
“Bad service.”
A more useful response would be:
“The restaurant was busy, but the staff were polite. My order took longer than expected, and one item was missing from the bag.”
This gives the company more useful information.
Positive feedback should also be specific.
For example:
“The restaurant was clean, my coffee was prepared correctly, and the employee at the counter was friendly and efficient.”
Specific comments are generally more valuable than one-word answers.
Step 6: Complete Additional Questions
Depending on the survey, you may be asked a few additional questions.
These could relate to:
- Your visit
- Products purchased
- Ordering method
- Frequency of visits
- Satisfaction
- Promotional eligibility
Answer only what is requested and make sure your responses are accurate.
Step 7: Submit the Survey
After answering the required questions, review your responses.
Once everything looks correct, submit the survey.
Wait until the confirmation or completion screen appears before closing the browser.
Step 8: Save Your Survey Offer
If the survey provides an offer code, save it immediately.
Take a screenshot, write the code down, or keep the receipt until you have redeemed the offer.
For eligible digital surveys, check your Tims app for an “Offer for Guest Survey.”
How to Redeem a Tim Hortons Survey Offer
The redemption method depends on the type of survey you completed.
Physical Receipt Survey
If you completed a survey through a physical receipt, you may receive an offer code at the end.
Present the applicable code to the Team Member when purchasing an eligible item.
Check the offer terms because restrictions may apply.
Digital Survey
If you completed an eligible digital survey, the offer may appear in your Tims app.
The official Tim Hortons Help Centre explains that customers can activate the survey offer in the app.
When ordering through the app, the offer may be applied automatically if the order qualifies.
When ordering at a restaurant counter, scan your Tims Rewards account so the applicable offer can be applied.
Is the Tim Hortons Survey Reward Really $100?
This is one of the biggest questions surrounding the survey.
The safest answer is do not assume that completing the standard Tim Hortons customer survey guarantees a $100 gift card.
The official Tim Hortons information currently describes survey-related offers, but it does not establish a universal $100 reward for every survey participant.
Some third-party websites advertise $100 Tim Hortons gift cards through separate promotional programs. These should not automatically be treated as the official Tim Hortons customer survey.
If you encounter a $100 offer, carefully verify:
- The promotion sponsor
- Official website
- Terms and conditions
- Eligibility requirements
- Expiration date
- Required actions
- Type of reward
A legitimate promotion should clearly explain how the reward works.
Tim Hortons Tims Rewards Program
The Tim Hortons Survey and Tims Rewards are two different programs.
Tims Rewards is the company’s loyalty program.
In Canada, the official Tim Hortons Help Centre currently states that members earn 10 Tims Rewards points for every dollar spent on eligible menu items.
Points can then be redeemed for eligible menu rewards.
Customers can earn points by scanning their Tims Rewards QR code or using their physical rewards card. Eligible orders placed through the Tim Hortons app can also earn points.
How Tims Rewards Works
Step 1: Create an Account
Create a Tims Rewards account through the official Tim Hortons app or website.
Step 2: Make an Eligible Purchase
Purchase qualifying menu items from a participating Tim Hortons location.
Step 3: Scan Your Rewards Account
Scan your Tims Rewards QR code when paying at the restaurant.
Step 4: Earn Points
Eligible purchases add points to your account according to the current program rules.
Step 5: Redeem Your Points
Once you have enough points, redeem them for eligible menu rewards.
Common Tim Hortons Survey Problems
Survey Code Does Not Work
If your code is rejected, check that you entered every number correctly.
Make sure you did not accidentally:
- Enter a wrong digit
- Confuse similar characters
- Use an expired invitation
- Use information from a different receipt
If the problem continues, contact Tim Hortons through its official support channels.
Lost Receipt
If you no longer have your receipt, you may not have the information required for a receipt-based survey.
Whether another method is available depends on the specific promotion.
Survey Offer Is Missing
If you completed a digital survey and cannot see your offer, open the Tims app and check your available offers.
Make sure you are signed into the account associated with your survey.
Survey Page Is Not Loading
Try these basic troubleshooting steps:
- Check your internet connection.
- Refresh the page.
- Try another browser.
- Clear your browser cache.
- Try another device.
- Check whether the survey invitation has expired.
If the official survey is unavailable, avoid entering your receipt information on an unrelated website.
Important Tips for Taking the Tim Hortons Survey
Keep Your Receipt
Do not throw away your receipt until you have checked for survey information.
Follow the Receipt Instructions
The receipt is usually the best source for information about your specific survey invitation.
Complete the Survey Within the Required Time
Some survey invitations and promotional offers have expiration dates.
Read the Reward Terms
Never assume that every survey provides the same reward.
Save Your Offer Code
If a code is displayed after completion, save it immediately.
Answer Honestly
The purpose of the survey is to collect genuine customer feedback.
Use Official Sources
Avoid websites that claim to be official but have no clear connection to Tim Hortons.
Do Not Pay to Complete a Normal Survey
A standard customer satisfaction survey should not require you to pay a fee simply to provide feedback.
About Tim Hortons
Tim Hortons is a major Canadian restaurant and coffee brand known for coffee, baked goods, breakfast products, sandwiches, snacks, and other quick-service menu items.
The brand has built a large customer base through its combination of coffee, food, convenience, drive-thru service, digital ordering, and loyalty rewards.
Tim Hortons restaurants operate in Canada and several international markets.
The company also offers digital services through its mobile application, including ordering, rewards, offers, and other customer features.
Its customer feedback programs allow the company to collect direct information about restaurant experiences, while Tims Rewards provides a separate loyalty system for eligible purchases.
Why Customers Visit Tim Hortons
Customers visit Tim Hortons for many different reasons.
Common reasons include:
- Coffee
- Breakfast
- Timbits
- Sandwiches
- Baked goods
- Quick service
- Drive-thru convenience
- Mobile ordering
- Loyalty rewards
- Promotional offers
- Familiar menu choices
For frequent customers, Tims Rewards can provide additional value through points and promotional offers.
Frequently Asked Questions
- Question: What is the Tim Hortons Survey?
Answer: The Tim Hortons Survey is a customer feedback questionnaire that allows customers to share their opinions about a recent Tim Hortons visit.
- Question: What is Tell Tims?
Answer: Tell Tims is the name commonly associated with the Tim Hortons customer feedback survey.
- Question: Do I need a receipt?
Answer: A receipt is generally required for receipt-based survey invitations because it contains information needed to access the questionnaire.
- Question: Do I need a Tim Hortons account?
Answer: Not necessarily. Some survey formats can be accessed using receipt information rather than a traditional account login.
- Question: Is the survey free?
Answer: Yes. Customers should not have to pay simply to submit standard customer feedback.
- Question: How long does the survey take?
Answer: The completion time varies depending on the survey and number of questions. Most customer feedback surveys are designed to be completed within a few minutes.
Quick Tim Hortons Survey Summary
| Question | Answer |
|---|---|
| Survey name | Tell Tims / Tim Hortons Customer Survey |
| Main purpose | Customer feedback |
| Main topics | Food, beverages, service, cleanliness, speed, ordering and satisfaction |
| Receipt required | Usually for receipt-based invitations |
| Traditional login | Not always required |
| Reward | Depends on the applicable promotion |
| Guaranteed $100 reward | No universal $100 reward should be assumed |
| Digital survey offer | May appear in the Tims app |
| Physical survey | May provide an offer code |
| Loyalty program | Tims Rewards |
| Canadian Tims Rewards earning rate | 10 points per eligible dollar under current program terms |
Conclusion
The Tim Hortons Survey is a simple way to share your experience after visiting a restaurant. Whether your visit was excellent or disappointing, taking a few minutes to provide accurate feedback can help highlight what is working and what needs improvement.
The process is generally straightforward: keep your receipt, follow the survey instructions, enter the required information, answer questions about your visit, submit your responses, and check whether you received an eligible offer.
If you receive a survey reward, read its terms carefully before trying to redeem it. A survey offer may be a coupon, promotional offer, or another benefit, depending on the promotion.
Most importantly, do not automatically believe claims that every Tim Hortons survey provides a $100 gift card. The reward depends on the specific promotion, and official Tim Hortons information should be treated as the authoritative source.
For the most accurate information, check your receipt, the official Tim Hortons app, the official website, and Tim Hortons customer support before providing personal information or attempting to claim a promotional reward.